Secret service: hotel housekeeping hidden by design
By: Gallanti, Fabrizio
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Publisher: London EMAP Publishing Limited 2020Edition: 20 May 2020.Subject(s): ARCHITECTURE GENERAL (AR-GEN)Online resources: Click here
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Architectural reviewSummary: Very few customers spend the whole day in their suite but all have certain ingrained expectations after check-in, especially when of a certain wealth and used to staying at five-star hotels whether on business trips or during holidays. When in the evening they return to that cocoon of pampered comfort, they are pleased to find that the room has been prepared for the night – what in the hospitality industry is called the ‘turndown service’. As Margie Garay, former director of housekeeping at Four Seasons Hotel in New York City explains, ‘Everyone gets turndown and that’s the experience. That’s when you come in after dinner, after the show, after the meeting, and your room light is dimmed, your drapes are drawn closed, your music is on classical, your turndown mat is on the floor, your slippers are placed. That’s an experience’.
| Item type | Current location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
Articles Abstract Database
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School of Architecture Archieval Section | Not for loan | 2021-2021535 |
Very few customers spend the whole day in their suite but all have certain ingrained expectations after check-in, especially when of a certain wealth and used to staying at five-star hotels whether on business trips or during holidays. When in the evening they return to that cocoon of pampered comfort, they are pleased to find that the room has been prepared for the night – what in the hospitality industry is called the ‘turndown service’. As Margie Garay, former director of housekeeping at Four Seasons Hotel in New York City explains, ‘Everyone gets turndown and that’s the experience. That’s when you come in after dinner, after the show, after the meeting, and your room light is dimmed, your drapes are drawn closed, your music is on classical, your turndown mat is on the floor, your slippers are placed. That’s an experience’.
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